Privacy Policy

1. Who We Are

Kima ("Kima", "we", "our", or "us") provides workflow automation services to mortgage brokers and real estate professionals across Canada. Our website is kimaflow.ca.

This Privacy Policy explains how we collect, use, and protect personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. This may include:

• Contact information — name, email address, phone number, and business name provided when you book a consultation or contact us.
• Business information — details about your workflows, tools, and operational processes shared during consultations or onboarding.
• Usage data — anonymised analytics about how visitors interact with our website (pages visited, time on site, referral source). We do not use tracking cookies for advertising.

3. How We Use Your Information

We use the information we collect to:

• Schedule and conduct workflow consultations;
• Deliver, maintain, and improve our automation services;
• Communicate with you about your project or our services;
• Respond to enquiries and provide support;
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Consent

By providing your personal information — for example, by booking a consultation — you consent to its collection and use as described in this policy. You may withdraw consent at any time by contacting us, subject to legal or contractual obligations.

5. Third-Party Services

We use a limited number of third-party tools to deliver our services, including Calendly for appointment scheduling. These services have their own privacy policies and may process your information in accordance with them. We select third-party providers that meet reasonable data-protection standards.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. When information is no longer needed, we securely delete or anonymise it.

7. Your Rights

Under PIPEDA and applicable provincial legislation, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Withdraw consent for future use;
• Lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact us at the address below.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at: